The Brand Identity

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Please review the The Brand Identity terms and conditions outlined below. Also note that your use of our site and purchase of our products constitutes your agreement to follow and be bound by these terms.

All sales are final as of immediate moment of purchase.

We do not offer refunds, trades or credit for any purchase unless the customer can provide proof of a defect that is the fault of The Brand Identity.

In the case of defective product or an error in the order on the part of The Brand Identity, clients must follow the instructions below:

Customers must email us on the address: [email protected] The written request to return the item(s) must be sent within 30 days from the date of receiving their order. The request must include the item’s order number to be returned and reasons for returning the order – as detailed as possible.

Please refer to specific shipping information located on each product description.

As of the immediate moment of acceptance of shipment by a common carrier, The Brand Identity absolves itself of all and any responsibility for loss or damage of your order thenceforth. Responsibility and title of the product is passed onto the customer with immediate effect.

The Brand Identity shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.

If any provision of these general terms and conditions of sale is determined to be invalid, illegal or unenforceable, all other provisions of these general terms and conditions of sale remain fully applicable to anyone using this site or purchasing The Brand Identity products. These terms and conditions will be referred to and enforced to the full extent of the law.


Shipping & handling charges are as follows:

UK Standard: £3.00
UK Signed For: £5.00
International Standard: £8.00
International Signed For: £14.00

Please note orders may take up to 7 days to dispatch. If you require your product urgently, please let us know via email.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Royal Mail (UK) to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United Kingdom.


On The Brand Identity, the privacy of our visitors is extremely important. This Privacy Policy outlines the types of personal information that is received and collected and how it is used.

This Privacy Policy is reviewed and revised from time to time. You will want to revisit it regularly. Your use of this site, in any and all forms, constitutes an acceptance of this Privacy Policy.

Last Updated: September 24, 2017


We use analytics like many other websites. The information we collect includes:

Internet Protocol addresses (IP), Types of browser, Internet Service Provider (ISP), Date and time stamp, Referring and exit pages, Number of clicks, Length of visit, Number of pages visited, Location

All of this information is not linked to anything that is personally identifiable, being completely anonymised and will help us improve our website. We use cookies to store this information and record user-specific information on visits and pages the user views so as to provide a custom experience.


If you wish to disable cookies you may do so through your web browser options. Instructions for doing so and for other cookie-related management can be found on the specific web browsers’ websites.

Google Analytics
The log data specified in the previous section is stored here for us to better understand and visualise it. By disabling cookies we won’t be able to log the information about you or your visit.


We give our users the option to subscribe to our newsletter by providing an email address to receive communication from us via MailChimp. We use a secure op-in subscription system and we reserve the right to contact subscribers with information related to this website and blog. Subscribers may unsubscribe anytime and every email delivered will contain an “Unsubscribe” link.

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at [email protected]