ThreeTenSeven
Account Manager
You’ll need to be great with clients, super organised, have an eye for design and be willing to share your opinions. You’ll work alongside a wider team including Account Director and Account Exec roles, giving you excellent on the job coaching, and scope for development/line management of your own. We’ll give you experience on a range of accounts, including brand, comms and some digital (web) projects, so experience on these is an important asset. However if you haven’t worked on all kinds of accounts then we can still work together, as long as you’re willing to learn. Account Management is at the core but naturally project management skills are important to keep things running smoothly – keeping things organised, on track with time and budgets behind the scenes.
We specialise in health and wellbeing so you can feel good about the clients you’ll be working with; your initial client list will be varied but will include some health clients including both non-profits and NHS clients, as well as education, public sector and some private sector. You don’t need to have health experience, nor to be an avid health nut, but an interest in health and wellbeing is welcome.
“We specialise in health and wellbeing so you can feel good about the clients you’ll be working with.”
Benefits
Wellbeing-focussed workplace
26 days holiday (+ bank holidays)
Hybrid working (currently Tues, Wed, Thurs in the studio)
Work-from-home kit allowance
On-site Mental Health First Aiders
Personal development scheme
Annual training allowance
MacBook
10% commission on new business introductions
Free office parking
Free events, including Openhouse, Leeds International Festival, talks and more
Free team lunches at least fortnightly
Tax-efficient Cycle to Work scheme
Access to our extensive library, including topics such as personal development, strategy, health and wellbeing
Employee assistance programme offering:
24/7 confidential advice line for health, legal and bereavement support (and loads more)
Free counselling for you and your family
Responsibilities include
Building great relationships with a wide range of clients
Communicating with clients by email and phone
Attending client meetings
Taking good quality notes, creating timeplans and other documents
Writing cost proposals
Taking client input and turning it into written briefs for the studio
Briefing the studio with jobs and answering questions on the brief
Asking lots of questions to quickly get to know a client’s business
Spotting new opportunities with clients and suggesting solutions or next steps
Feeding ideas into Account Directors and the wider client services team to help grow the account
Contributing to creative sessions, sharing what you’ve seen in the world or noticed first-hand as a user, customer, patient etc.
Checking work against the brief and knowledge of the client to make sure it’s perfect
Collaborating with the studio team and freelancers, including challenging the creative
Presenting work to the client via Teams/Zoom or face to face
Collaborating with the Client Services team, working on some accounts closely with an Account Director, or others with only a little support
Supporting more junior members of the team, sharing your knowledge and being a great role model
Managing conflicting workloads and priorities, internally and with the client
Carrying out daily checks on our job management system to make sure jobs are on time, on track and on budget
Admin such as filing on our internal server or booking resource using our studio planner
Financially managing your own jobs, including managing revenue in the forecast, tracking outcosts carefully, through to raising and sending invoices each month.
Key behaviours
Approachable and personable with an enthusiastic nature and overall drive for doing brilliant work
Positive, confident, self-motivated
Shows good initiative, asking for forgiveness not permission
Well organised, calm, and systematic, even under pressure
Clear and honest communication approach
Reliable, flexible, and cooperative
Team player, not a lone wolf
How to apply
We’re open-minded about the type of people we work with, so if you are excited about this role, but don’t meet every qualification listed, we still really encourage you to apply.
Please send your CV to [email protected]
Successful applicants will be invited to a first stage interview by Teams or Zoom. If you’re a good fit, that will be followed by a second stage on-site interview so you can meet the wider team.